Series

VIRTUAL EVENT SERIES - SPRING 2020
Join us for the CIC Series and Special Interest Sessions. Note: All times listed below are in Eastern Time. All sessions are virtual.

CRITICAL ISSUES CONFERENCE

(Registration closes at 12 p.m. ET the day of the session)

Wednesday, April 14
2:00 p.m. – 3:15 p.m.

Exploring Leadership

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Zia Ahmed, Senior Director, Dining Services, The Ohio State University
Jez Langhorn, Corporate Vice President, Human Resources, McDonald’s (Currently) | Chief Human Resources Officer, Global Partners (April 2021)
Betti Wiggins, Nutrition Services Officer, Houston Independent School District

Discover the common threads and individual approaches leaders utilize to inspire their companies, their teams and themselves. Hear professionals from a variety of hospitality and foodservice segments during this unique format, as SHFM members pose intriguing questions revealing leaders’ challenges and successes. Take away tips, tactics, and inspiration.

Wednesday, April 21
2:00 p.m. – 3:00 p.m.

Strengthening Ourselves

Shauna McQueen, Regional Nutrition Strategy Manager, Guckenheimer Powered by ISS
Adrienne Williams, Vice-President of Inclusion & Human Resources, Compass Group

Learn the importance of taking the time to Be Well in order to Work Well for ourselves and our teams. How can we best support employees responsible for conveying a culture of hospitality - as they themselves are adjusting to a new corporate environment? Join experienced specialists as they explore whole person health, wellbeing and the significance of employee training, growth, and development in the new world of work.

Wednesday, April 28
2:00 p.m. – 3:00 p.m.

Connecting with Customers

Andrew Freeman, Founder, Af&Co. and Co-Founder, Carbonate
Candace MacDonald, Co-Founder & Managing Director, Carbonate
Dr. Marie Puybaraud, Global Head of Research, JLL Corporate Solutions

Experience hospitality from the perspective of our customers and take away tools for establishing meaningful connections in an increasingly contactless world. Listen to research and communications experts as they share information and ideas on strengthening customer engagement. Enhance your ability to translate the language of customer hospitality in a changing culture.

SPECIAL INTEREST SESSIONS

(No additional fee. Registration closes at 12 p.m. ET the day of the session)

Tuesday, May 4 1:00 p.m. – 2:00 p.m.	Operators Session (Client Liaisons/Self-Operators/ Contractors/IFMs only) *The Evolution of Engagement & Expectations* Exchange ideas with industry operators as SHFM client liaisons, self-operators, integrated facility managers and contractor representatives come together virtually. This interactive session will focus on three critical aspects of engagement and expectations: Scope Creep & Changing Expectations Post-COVID Engaging Our Workforce Cultivating & Maintaining Partnerships Facilitated by member operators, this fast-paced, conversational session will provide an opportunity for intriguing and insightful dialogue.
Tuesday, May 4 2:30 p.m. – 3:30 p.m.	Client Liaisons & Self Operators Session Breakout (Client Liaisons/Self-Operators only) Continue the conversation following the Operators session with a group of Client Liaison & Self Operators. Take advantage of the collaborative and knowledge sharing environment that can only come from experienced colleagues.
Tuesday, May 4 2:30 p.m. – 3:30 p.m.	Integrated Facility Managers Session Breakout (IFMs only) Continue the conversation following the Operators session with a group of Integrated Facility Managers. Take advantage of the collaborative and knowledge sharing environment that can only come from experienced colleagues.
Thursday, May 6 4:00 p.m. – 5:00 p.m.	Young Professionals Session (Young Professionals 39 years of age or younger.) Special Guest Speaker: Sharon Eliatamby, Senior Project Manager, World Bank Group Host: Justin Drew Don’t pass up the chance to network with your peers and participate in specifically designed educational content. Engage in insightful conversation and connect, SHFM style!