Join us for the CIC Series and Special Interest SessionsNote: All times listed below are in Eastern Time. All sessions are virtual.


(Registration closes at 12 p.m. ET the day of the session)
Wednesday, April 14
2:00 p.m. – 3:15 p.m.

Exploring Leadership 


Zia Ahmed, Senior Director, Dining Services, The Ohio State University
Jez Langhorn, Corporate Vice President, Human Resources, McDonald’s (Currently) | Chief Human Resources Officer, Global Partners (April 2021)
Betti Wiggins, Nutrition Services Officer, Houston Independent School District

Discover the common threads and individual approaches leaders utilize to inspire their companies, their teams and themselves. Hear professionals from a variety of hospitality and foodservice segments during this unique format, as SHFM members pose intriguing questions revealing leaders’ challenges and successes. Take away tips, tactics, and inspiration.

Wednesday, April 21
2:00 p.m. – 3:00 p.m.

Strengthening Ourselves


Shauna McQueen, Regional Nutrition Strategy Manager, Guckenheimer Powered by ISS
Adrienne Williams, Vice-President of Inclusion & Human Resources, Compass Group

Learn the importance of taking the time to Be Well in order to Work Well for ourselves and our teams. How can we best support employees responsible for conveying a culture of hospitality - as they themselves are adjusting to a new corporate environment? Join experienced specialists as they explore whole person health, wellbeing and the significance of employee training, growth, and development in the new world of work.
Wednesday, April 28
2:00 p.m. – 3:00 p.m.

Connecting with Customers 


Andrew Freeman, Founder, Af&Co. and Co-Founder, Carbonate
Candace MacDonald, Co-Founder & Managing Director, Carbonate
Dr. Marie Puybaraud, Global Head of Research, JLL Corporate Solutions
Experience hospitality from the perspective of our customers and take away tools for establishing meaningful connections in an increasingly contactless world. Listen to research and communications experts as they share information and ideas on strengthening customer engagement. Enhance your ability to translate the language of customer hospitality in a changing culture.


(No additional fee. Registration closes at 12 p.m. ET the day of the session)
Tuesday, May 4
1:00 p.m. – 2:00 p.m.
Operators Session
(Client Liaisons/Self-Operators/ Contractors/IFMs only)
The Evolution of Engagement & Expectations
Exchange ideas with industry operators as SHFM client liaisons, self-operators, integrated facility managers and contractor representatives come together virtually. This interactive session will focus on three critical aspects of engagement and expectations:
  • Scope Creep & Changing Expectations Post-COVID
  • Engaging Our Workforce
  • Cultivating & Maintaining Partnerships
Facilitated by member operators, this fast-paced, conversational session will provide an opportunity for intriguing and insightful dialogue.
Tuesday, May 4
2:30 p.m. – 3:30 p.m. 
Client Liaisons & Self Operators Session Breakout
(Client Liaisons/Self-Operators only)
Reality Check, Resilience, and The Human Side of Transitioning Back
Hear guest speaker, Karen Carlucci, LCSW, CPC as she offers a reality check on resilience and insights into transitioning back to work life, which changed for many after the experiences of the last year. She’ll share suggestions on:
  • How to retrieve, cultivate and maintain resilience
  • What to keep in mind for the benefit of yourself, your team, and your customers
  • How to embrace the transition back

Participate in Q&A and group discussion on how to apply Karen’s strategies specific to the day-to-day realities of client liaisons and self-operators. Conversation will be facilitated by SHFM hosts Michael DiNuzzo, NYU and Brigitte Zaki, The Blackstone Group.
Tuesday, May 4
2:30 p.m. – 3:30 p.m.
Integrated Facility Managers Session Breakout
(IFMs only)
Staffing for Success and Setting Client & Internal Expectations
Join IFMs Joanna Dissin, JLL and Sara Keller, Cushman & Wakefield as they facilitate an open dialogue on Staffing for Success and Setting Client & Internal Expectations.
Participate in group conversation related to these two important topics including:
  • Staffing level challenges as things suddenly ramp back up
  • Client service priorities
  • Stretching existing roles, establishing expectations, and managing resources
  • Programs expected to be up and running Day 1
  • Priority services and best practices for establishing client expectations
Take advantage of this opportunity to discuss today’s IFM-specific interests.
Thursday, May 6 
4:00 p.m. – 5:00 p.m.
Young Professionals Session
(Young Professionals 39 years of age or younger.)       

Special Guest Speaker: Sharon Eliatamby, Senior Project Manager, World Bank Group
Host: Justin Drew
Don’t pass up the chance to network with your peers and participate in specifically designed educational content. Engage in insightful conversation and connect, SHFM style!