Note: All times listed below are in Eastern Standard Time.


2:30 p.m. – 4:30 p.m. Innovation Showcase Appointments 
This time has been thoughtfully set aside to allow attendees to book appointments with sponsor representatives to learn about their latest innovations in products and services. Appointments can be made throughout the conference but we encourage you to utilize this time to exclusively meet with exhibitor representatives. You may explore the virtual innovation showcase at any time to download information, view videos and book appointments. 

Please be sure to show your support to our generous sponsors, who have made this conference possible, by booking appointments.
4:30 p.m. – 5:30 p.m. New Member, First-Time Attendee Orientation
(For New Members, First-Time Attendees only)

Sponsored by Keurig Dr Pepper, LavAzza Professional, Systopia and Vivreau Advanced Water Systems

Take this important step toward becoming more involved with SHFM and the personal and business networks it represents. Learn how to make the most of your new society’s opportunities and test your knowledge of this unique association with SHFM Trivia. Grab a beverage of your choice as we toast to the beginning of a successful conference!


11:30 a.m. – 12:30 p.m. Client Liaison, Self-Operator & Integrated Facility Manager Session  
(Open to all Client Liaisons / Self Operators/ Integrated Facility Managers)

Sponsored by Alto-Shaam, Inc., elite|studio e, Emerald Brand, Hobart Food Equipment Group, Jackson Warewashing Systems, National Food Group, Nestlé Coffee Partners Solutions Lab, RC Fine Foods and Tyson Foodservice

Aligning for the Future

Ann McNally (Moderator), Consultant, 4xi Global Consulting

Join fellow operators for an interactive conversation on the future of workplace hospitality amenities. The following discussion topics were derived from a recent survey of operators’ current challenges and represent a variety of perspectives. These key conversations will include:
  • Delivery Models
  • Metrics
  • Vendor Partner Relationships
Don’t miss this opportunity for intriguing and insightful dialogue.
12:30 p.m. – 2:00 p.m.  Lunch on Your Own
2:00 p.m. – 3:30 p.m. Client Liaison & Self Operator Session
(Open to all Client Liaisons & Self Operators)

If you’re a Client Liaison or Self-Operator, you’re invited to exchange ideas with industry colleagues during this unique interactive session. Designed exclusively for your SHFM member category, discussions this year will focus on:
  • Financials and COVID’s Impact
  • Budgets 2021 and Beyond
  • Technology Directions Short & Long Term
This has been consistently rated one of the most beneficial conference sessions among your fellow professionals so be sure to join the conversation.
2:00 p.m. – 3:30 p.m. Integrated Facility Manager Session
(Open to all Integrated Facility Managers)

Join IFM leaders from around the country as we discuss the unique role IFM plays in client and vendor operations. Topics will focus on the challenges and opportunities that face IFM in particular, including addressing some of the following questions:
  1. The rise of “Workplace Experience” specific roles within client and vendor organizations
    1. What is the industry intent of these rising positions?
    2. How can IFM maximize impact and add value?
    3. How can we support the workplace experience and various stakeholders to ensure greater client productivity and success?
  1. The role of technology in relation to food services and hospitality
    1. How do we best support our clients and find the best solution?
    2. Where is the industry going?
Through open discussion, we can collaborate across IFM providers to share knowledge, leverage experiences, and ultimately better support our clients.


11:30 a.m. – 1:00 p.m. Young Professional Session
(Open to all Young Professionals - Rising Stars Required)

Sponsored by Alto-Shaam, Inc., elite|studio e, Emerald Brand, Hobart Food Equipment Group, Jackson Warewashing Systems, National Food Group, Nestlé Coffee Partners Solutions LabRC Fine Foods and Tyson Foodservice

Our session will begin with small group networking, followed by an educational session designed by Young Professionals especially for you. Don’t pass up the chance to network with your peers and to participate in specially designed educational content.
Who do you hope to meet and connect with?
1:00 p.m. – 2:30 p.m. Lunch on Your Own
2:30 p.m. – 4:00 p.m. SHFM Hunger Games
As one of the highest rated activities at conference, you won’t want to miss this year’s virtual competition. The Hunger Games will feature a fun networking game that will test your cognitive skills. Attendees will participate in the game with the goal of earning points for their team. The team earning the most points wins. Best of all, proceeds from this year’s event will benefit Food Rescue Baltimore.