Note: All times listed below are in Eastern Standard Time.


11:30 a.m. – 1:00 p.m. Opening General Session
Sponsored by Guckenheimer Powered by ISS and PepsiCo

Be Brilliant!                        

Simon BaileyKeynote Speaker & Author
Kick off conference week with an expert in releasing human potential. A leadership catalyst, Simon believes you ignite transformation in organizations by inspiring the people within. He provides tools and techniques on how to identify problems, think through solutions and adopt new habits that will positively impact you, your team and your company.
His observations are contained in Brilliance in a Box, a collection of bestselling books, which include his insights on creating customers for life, the importance of hospitality, and brilliant service as the bottom line. Accept Simon’s invitation to “seize a life of significance” at SHFM’s opening session!

Tom Newcomb, Corporate Dining, Inc. will be recognized as the 2020 Jay B. Silverstein Lifetime Achievement Award recipient.
1:00 p.m. – 2:30 p.m. Lunch on Your Own
2:30 p.m. – 4:00 p.m. General Session
Sponsored by Sodexo

People Imperatives
Kelly Killian (host), Chief Content Officer and Editor-in-Chief, Foodservice Equipment Reports / FER Media LLC
Nebeyou AbebeGlobal Vice President of Health & Wellbeing, Sodexo
Arin CouncilDistrict Manager, Business Dining – West Region, Aramark

Hear all of the session key takeaways from conference!

Whether planning for returning on-site employees or providing amenity programs for individuals working-from-home; managing workplace hospitality today includes a new set of challenges. Address these essential services and the health and wellbeing of employees with presenters and colleagues at this crucial session. Experienced professionals will set the stage with brief presentations and attendees will break into small discussion groups to explore topics and share implementation ideas. Leave with solutions to some of your current workplace challenges as the group examines these critical issues.

Barbara Kane, Ecolab, Inc. will be recognized as the 2020 Richard Ysmael Distinguished Service Award recipient and Rob Gordon, American Express will be recognized as the 2020 Leadership Award recipient.


11:30 a.m. – 1:00 p.m. General Session 
Sponsored by Compass Group

Operational Imperatives: Today and Tomorrow
Becky Schilling (Moderator), Editor-in-Chief, Food Management magazine at Informa
Ron Ehrhardt, Vice President, Safety - Strategic Risks and Growth, Compass Group
Kathryn Fenner, Principal, Technomic
Ivan WeissExecutive Vice President & COO, elite|studio e
Helene YorkProfessor, Food Business School, CIA
Attend this compelling, moderated session on four of the most important operational topics facing workplace hospitality. Join industry experts in each of the following areas to examine the present and future of:
  • Café Space and Design
  • Health and Safety
  • Sustainability
  • Technology
Come prepared for interaction and insight.

Jenna Calhoun, Nestle USA will be recognized as the Rising Young Professional Award recipient and Davin Wickstrom, Vivreau Advanced Water Systems will be recognized as the 2020 Spirit Award recipient.
1:00 p.m. – 2:30 p.m. Lunch on Your Own
2:30 p.m. – 4:30 p.m. Innovation Showcase Appointments
This time has been thoughtfully set aside to allow attendees to book appointments with sponsor representatives to learn about their latest innovations in products and services. Appointments can be made throughout the conference but we encourage you to utilize this time to exclusively meet with exhibitor representatives. You may explore the virtual innovation showcase at any time to download information, view videos and book appointments. 
Please be sure to show your support to our generous sponsors, who have made this conference possible, by booking appointments.
4:30 p.m. – 6:30 p.m. Holiday Industry Networking Event
Hosted by AramarkThe Coca-Cola CompanyCompass GroupGuckenheimer Powered by ISS,  PepsiCo and Sodexo

Let’s toast to the holidays with your SHFM colleagues as we get together for an evening of conversation and fun! We’ll learn a little about crafting cocktails - then turn the cameras on as we mix it up multiple times and break out into small group networking lounges. President Rob Gordon will also share his outgoing remarks and present this year's Presidents Awards.


11:30 a.m. – 1:00 p.m. Closing General Session 
Sponsored by Aramark and The Coca-Cola Company

Awakening WONDER!
Peter Merrett, International Speaker & Coach

Let Peter inspire you with the power of WONDER in SHFM’s closing keynote. Peter will motivate you to personally embrace WONDER as a vital element of connection and as a result - its positive impact on you, your business and customer experiences. Immerse yourself in Peter’s world of WONDER and take-away its three key benefits:
  • The craftmanship of positive leadership
  • The breathtaking value of being serious about fun
  • Ways to go higher for your customers
Awaken to the powers of life, leadership, and service with WONDER – Peter Merrett style!

Zee Shami, ZeeTheCook Culinary Studio will be recognized as the 2020 Community Service Award recipient.